Alliance for Water Stewardship
Your feedback about the AWS Standard, System and processes is invaluable for our team. Our promise is to give you impartial, considered and consistent responses.
For all complaints, AWS will acknowledge receipt of your submission within five (5) business days.
Once the investigations are completed, AWS will share the decision with all parties. A public summary of the decision will be available upon request, barring confidential information.
For more information, download the AWS Complaints Management Procedure and the AWS Glossary of Terms.
AWS appreciates all feedback related to the AWS System. Please keep your comments constructive, and if you feel comfortable, please provide your contact information so we can respond to you directly.
If you are submitting a complaint, please focus your concerns on either AWS or an AWS Service Provider (consultant, or trainer) and provide evidence to support your claims.
You can submit a complaint on a variety of topics, including:
In addition, we welcome feedback on topics including:
Unfortunately, we cannot resolve contractual disputes between accredited service providers, including Water Stewardship Assurance Services (WSAS) and their clients. They will have their own feedback procedures in place and will need to be contacted directly.
Please ensure you fill in all appropriate fields and upload any supporting evidence. Anonymous and confidential submissions may be accepted as long as you have strong evidence for your claims. If you need additional help or have any questions, please contact us.